HOW LONG HAVE YOU BEEN IN BUSINESS?
Life's A Gem has been in business designing and selling jewelry since 1995 serving both the Long Island and New York City areas. We developed a dedicated and loyal following and expanded to the Internet in 1997 where we now sell our fine line of jewelry and watches both Nationwide and Internationally.

WHERE ARE YOU LOCATED?
We have offices in Long Island, New York and the Famous 47th Street "Diamond District" of NYC.
Our mailing address is:
Life's A Gem Inc.
998C Old Country Road
#276
Plainview, NY 11803-4981
In order to keep our prices below any competitors, we do not currently have a showroom. However, if you are in the area and need any custom jewelry or you want to see us for any reason please feel free to call us at 646-220-3133 or e-mail directly from our Contact Page (click here) and we will arrange for one of our representatives to meet with you personally.

IS YOUR MERCHANDISE AUTHENTIC?
All merchandise that we sell is One Hundred Per Cent (100%) genuine and authentic. All watches that we sell are real, purchased from Authorized Dealers or their affiliates and shipped in the manufacturer's original packaging with all pertinent paperwork. We do not deal with imitation goods or gray-market merchandise. Watches (unless specifically stated as Pre-Owned) are brand new with all original parts. They are NOT refurbished in any way, they are NOT considered factory seconds, nor are they replica products. All watches (unless specifically stated) have original manufacturer’s serial numbers intact.

All Chopard Jewelry is brand new and authentic with serial numbers, purchased from Authorized Dealers or their affiliates and is shipped in the manufacturer's original packaging with all pertinent paperwork.

IS YOUR MERCHANDISE NEW?
All merchandise that we sell (including watches) is and are Brand New. Watches are shipped in all original manufacturer's packaging with paperwork. At various times, we may offer "Vintage Pre-Owned Merchandise" for sale, however, this will be clearly and conspicuously marked as such prior to sale. Unless clearly advertised as a "Vintage Pre-Owned Item", merchandise is new.

WHAT IS YOUR RETURN POLICY?
We want you to be ONE HUNDRED PERCENT (100%) satisfied with your purchase.
Please examine our liberal return and exchange policy below before purchasing.
Because we are committed to your satisfaction, we will gladly exchange any item (with exception of Chopard and special order items) for an equal or higher value item within thirty (30) days of receipt.
We will also gladly accept any item for a refund within seven (07) days of receipt , however, we are forced to apply a 15% (Fifteen Percent) restocking fee in addition to all shipping costs due to the high cost of returns. We regret the fact that we cannot waive this fee because Life's A Gem has been subjected to abuses in our return policy in the past and we do not want to raise our prices (like other companies do) to compensate for returns. Please note that merchandise being returned for refund or exchange must be shipped back to us (at customers' expense) in same condition as received in and in all original packaging with all pertinent paperwork, i.e., watches not worn, not damaged, no links removed and no engraving. Worn, altered or damaged merchandise will NOT be accepted for return or exchange and will be shipped back to customer at their expense. All returns must be accompanied by a Return Authorization Number, which can be obtained by emailing us or calling our customer service line. Please note that Special Order items, such as Police Jewelry, engraved jewelry, Photo Engraved Jewelry and CHOPARD Jewelry are FINAL SALE ONLY and are not eligible for return or exchange.

YOUR PRICES ARE SO LOW, HOW CAN YOU BE SELLING AUTHENTIC MERCHANDISE?
All merchandise that we sell is ONE HUNDRED PER CENT (100%) GENUINE AND AUTHENTIC! Life's A Gem purchases all watches and Chopard Jewelry via "Authorized" dealers and/or their affiliates (Industry wholesales and distributors). We therefore, buy merchandise at the same low prices as the Authorized dealers however; we are not bound by the same pricing restrictions as these dealers. Since we are primarily a mail order business and do not have fancy expensive showroom locations or salesperson commissions to pay, our overhead is very low and we can in turn, pass the substantial savings on to you.

Life's A Gem also stands behind the merchandise we sell and will warranty watches purchased from our website under the same terms and conditions of the manufacturer's warranty.

I FOUND THE SAME WATCH CHEAPER, CAN YOU BEAT IT?
While Life's a Gem has been consistently lower than our competition in the last several years, it has come to our attention that some vendors seem to think that "Bait & Switch" is the way to go. Life's a Gem has built it's reputation by offering Low Prices, Authentic Merchandise and Extraordinary Customer Service. We cannot beat the price of an item that is not of the same caliber. We will not sacrifice our reputation by offering inferior merchandise just to get a "Quick Sale". Our loyal customers can attest to the fact that we do not "Play The Game" that seems to run rampant over the internet. However, if you care about the same things we do....

• AUTHENTIC MERCHANDISE
• EXTRAORDINARY CUSTOMER SERVICE
• DEPENDABILITY & LOYALTY
• FAIR PRICE, GREAT PRODUCTS & SELECTION
• TOP NOTCH SECURITY & PRIVACY

Then we hope that you feel that Life's a Gem is a company you can feel good about ordering from.

IF I GIVE YOU MY E-MAIL ADDRESS, WILL I GET CONTINUOUS JUNK MAIL?
ONE WORD.......... NO.
Life's a Gem will NEVER sell your e-mail address or private information to anyone!
Your privacy is one of our top priorities and although some other companies seem to think that it's a good idea to "Sell" their customer's information....
WE DO NOT!

CAN YOU VISIT US?
We are primarily a mail order business, and our staff spends most of their time engaged in this aspect of the business, however, if you are in the area and need any custom jewelry, or wish to see us for any reason please feel free to e-mail us from the "Send E-Mail" button on the bottom of this page and we will arrange for one of our representatives to meet with you personally.

DO YOU ACCEPT CREDIT CARDS?
YES, we accept Mastercard, Visa and Discover cards for any and all Domestic Orders (within United States) subject to verification by your issuing bank. We DO NOT accept credit cards for any International Orders.

ARE YOU AN AUTHORIZED DEALER?
No, LIFE'S A GEM is not an authorized dealer. However, all merchandise that we sell is ONE HUNDRED PER CENT (100%) GENUINE AND AUTHENTIC. It is purchased from either an Authorized Dealer or one of their affiliates. Merchandise is shipped in original manufacturer's packaging complete with pertinent paperwork, however, since Life's A Gem is not an authorized distributor; the warranties are provided by Life’s A Gem and not by the manufacturer but UNDER THE SAME TERMS AND CONDITIONS AS THE MANUFACTURER.

HOW CAN I VERIFY THE AUTHENTICITY OF MY PURCHASE?
LIFE'S A GEM does not deal in "imitation", "second-hand" or "fake" goods. You may take your purchase anywhere, including, the manufacturer, to verify authenticity. In addition, LIFE'S A GEM offers a full seven (7) day return policy on your purchase in the event that you are not satisfied.

CAN I ORDER BY PHONE?
YES. In order to keep our costs down and continue to offer you substantial savings, Life's a Gem will be happy to contact you and take your order. Just send us an e-mail with the link on the bottom of this page and tell us your information (Name, Telephone Number, Best time to call you). We only ask that you have the following information handy when we contact you:

• PRODUCT ID
• DESCRIPTION OF PRODUCT
• ALL PAYMENT INFORMATION

We have taken extreme measures to ensure your protection and security through our convenient on-line ordering system (which, incidentally, is more secure than ordering by telephone). Additionally, our online ordering system is much faster and more efficient than by telephone, however, if you still would rather hear a "Human Voice" before ordering, just simply have the information above handy. You can even call our customer service number at
646-220-3133.

HOW CAN I CONTACT LIFE'S A GEM?
You can contact us via telephone at 646-220-3133, or send us an e-mail by visiting our Contact page (click here).